Something on your mind?
Our customers' satisfaction is our number one priority. Our refund policy extends 30 days after you order. After this threshold has passed, we can no longer offer a refund.
We are so confident in our products that we offer a one-time full refund on your first order if you are not happy with our products. (To avoid exploitation, elegibility is assessed on a case by case basis)
Skincare falls under the "hygene" category; to ensure customer health and safety, we do NOT offer exchanges or returns.
Yes, Makwa Skincare is owned by an Ojibwe person (MG) from Sagamok First Nation. We also employ people from several Indigenous nations across Canada.
All payment gateways on our website adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. You can be confident your credentials are safe and secured by SSL encryption technology.
Shipping is FREE if your order value is $150 or more (before taxes and promos) for CANADA and USA customers only.
• Orders are typically fulfilled and ready to ship from our warehouse within 1 - 3 Business days.
• Canadian customers can expect 5-10 business days for delivery.
• USA customers can expect 7-15 business days for delivery.
• Other International customers can expect up to 15-20+ business days for delivery. (customs/claims delays may occur)
These shipping estimates are 'typical' and may not be accurate during PEAK seasons (Holidays, etc). Delays can happen from time to time, however, we try our best to ensure your order arrives in a timely manner. It is the shipping carriers responsibility to deliver it within a timely manner, but if anything goes wrong, we are here to help! Just send us an email at email@example.com
In Indigenous communities, trust is paramount. The same is true in the skincare industry, which is why we are committed to being transparent about our process, and our ingredients.
Our prices reflect the quality, ingredients, and care we put into our products. Unlike most big box brands, we do not sell cheap, China-made, low-quality products at ridiculous high-end prices.
As a MADE IN CANADA brand, integrity is important. We do not outsource from overseas. Our products are made and shipped from our facility in Canada.
YES. We have wholesale options for store owners in Canada that wish to carry our products in their store! Email us at firstname.lastname@example.org to inquire.